Privacy Policy

Last updated: April 2026

SwissNovaGene takes your privacy seriously. This policy explains what personal data we collect through swissnovagene.com, why we collect it, how we use it, and the rights you have over it.

This policy is written to comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Who we are

The data controller responsible for your personal data is:

SwissNovaGene SA

Avenue de la Gare 8, 1870 Monthey, Switzerland

[SWISS COMMERCIAL REGISTER NUMBER — CHE-xxx.xxx.xxx]

Email: contact@swissnovagene.com

Phone: +41 78 748 52 54

2. What data we collect

We only collect personal data that you choose to share with us, plus limited technical data necessary to operate the website.

Data you provide directly

When you contact us through our forms, we collect:

• First name and last name

• Email address

• Company or organisation (if you provide one)

• Country

• Professional role

• The content of your message or enquiry

Data collected automatically

When you visit our website, we automatically collect:

• IP address and approximate location

• Browser type and device information

• Pages visited, time spent, and referral source

• Interaction data (clicks, scrolls, form submissions)

This data is collected through analytics and tracking tools. See our Cookie Policy for details.

3. Why we use your data

We use your personal data only for the following purposes:

• To respond to your enquiries about distribution, partnerships, clinical use, or media

• To send you information you have specifically requested (e.g. clinical documentation, brochures)

• To send occasional updates from SwissNovaGene if you have signed up for our newsletter

• To analyse how the website is used and improve its performance and content

• To comply with our legal and regulatory obligations

We do not sell your data. We do not share it for advertising purposes. Your email goes nowhere we have not told you about.

4. Legal basis for processing

Under GDPR, we process your data on the following legal bases:

• Your consent (for newsletter sign-up and non-essential cookies)

• Our legitimate interest (in responding to enquiries, securing our website, and improving our content)

• Compliance with legal obligations (where required by Swiss or EU law)

5. Who we share your data with

We share your data only with the following categories of recipients, and only to the extent strictly necessary:

• Squarespace, our website hosting provider (United States, GDPR-adequate via Standard Contractual Clauses)

• Google (for Google Analytics 4)

• Meta (for the Meta Pixel)

All processors are bound by data processing agreements and process your data only on our instructions.

6. International transfers

Some of our processors are based outside Switzerland and the EU, including the United States. Where this is the case, we rely on the European Commission's Standard Contractual Clauses or equivalent safeguards to ensure your data continues to be protected to the same standard.

7. How long we keep your data

We keep your data only as long as necessary for the purpose for which it was collected:

• Enquiry messages: up to 3 years from last contact

• Newsletter sign-ups: until you unsubscribe

• Analytics data: up to 26 months (Google Analytics default)

• Data we are legally required to retain: for the period required by law

8. Your rights

Under Swiss FADP and GDPR, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Request deletion of your data (where legally possible)

• Restrict or object to certain processing

• Receive your data in a portable, machine-readable format

• Withdraw consent at any time, where processing is based on consent

• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at contact@swissnovagene.com. We will respond within 30 days.

Swiss residents may also contact the Federal Data Protection and Information Commissioner (FDPIC). EU residents may contact their national data protection authority.

9. Security

We use industry-standard security measures to protect your data, including HTTPS encryption, secure hosting, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the 'Last updated' date at the top.

12. Contact

Questions about this policy or about how we handle your data: